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Customer Success Specialist

Customer Success
Remote | Tallinn, Estonia

The world doesn’t need giant media organizations to tell every story. The world needs millions of creators. Independent voices who bring weird, wonderful stories to life online. 

We’re working to help every creator earn a living. 

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, Tiktok, and Youtube. We’re looking for a Customer Success obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators, more successfully. 

This role is perfect for someone with 3+ years of experience doing something important in a growing business. 

Your role can be summarized as doing whatever it takes to build the best customer experience in the multiverse.

Your Customer Success role at Modash

Here are some things you might do in a week as a Customer Success specialist at Modash:

  • Act as an assistant key account manager alongside our CEO (Avery). You’ll make sure customers get timely follow-ups, and meetings are scheduled smoothly. You’ll provide constant feedback to Avery on how to improve relationships.
  • Cover Customer Support queries and help build a fantastic support organization. 
  • Work closely with our customers by helping them and finding solutions. 
  • Collaborate with your colleagues, give constant feedback and fight for what you believe is best for customers.
  • Take the initiative to get things done without ever saying “That’s not my job”. 

What we’re offering

  • Flexible working hours ⏱. We trust you to do your job, without anyone looking over your shoulder. Do your best work whenever it suits you.

  • Unlimited paid vacation time 🌴. If you’re happy & well-rested, you’ll do better work. Take the time you need to enjoy a balanced life.

  • Fully remote working 🏠. As long as you have a reliable internet connection, we want you to work wherever is best for you. At home, in a café, on a beach. Whatever works.

  • Personal development 🧠. When you grow, we benefit. If there’s a course, book, or conference that will help you upskill – we’ll cover it. Not to mention, you’ll work closely with talented people internally and externally in a feedback-driven culture. 
  • Ownership 💡. You’re the expert at what you do, and so you should have the flexibility to make decisions and take action quickly. No unnecessary red tape. Got an out-of-the-box idea? You’ll have the autonomy to go ahead and try things that you might not be able to at other companies.

Who we’re looking for

  • Experience in a growing company. 
  • Strong ability to communicate in writing. 
  • You have a passion for building great customer experiences.
  • You have startup experience. Have you worked in a high-growth startup before? Come implement your knowledge to help us reach the next stage.
  • Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
  • You aspire to be great. We’re not shooting for mediocrity here.
  • Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
  • You have at least a few working hours overlapping with GMT+3 each day.
  • You should be fluent in English. Our team is distributed across many countries, but we work & collaborate day-to-day in English.

Comfort using tools like

  • Intercom
  • Pipedrive 
  • Zapier 

If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

More about Modash

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators. 

450 companies like Google, Wolt (Doordash), Bolt, Adoreme use Modash to find, analyse and monitor social media creators. 

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way. 

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc and group of founders (some have built their own unicorns).

We’re a small team and we’re just getting started. You’ll work with people who have done everything from build solar cars to hanging out with Metallica and Bon Jovi. Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. 

Come be great and do great things and make great stuff and create great memories while making great impact. Do it.

Modash team picture where people hold their hands up, from the company's summer days in 2021.
Three Modash employees walking on a hiking trail with their backs facing the camera. From the company's summer days in 2020.
Come work with us
Join the team and rearchitect the content creator world