Subprocessor
(Legal Name)
Analytics relating to product usage and feature interaction associated with customer accounts
Email and calendar integration
Synchronization and processing of email and calendar data where enabled by Customer
Meeting recording and conversation intelligence
Storage and processing of meeting recordings and related notes involving customer representatives
Amazon Web Services, Inc.
Cloud infrastructure hosting
European Union (e.g., Frankfurt / Ireland)
Hosting of application infrastructure, storage systems, and compute resources supporting the Services
Product analytics and session replay
Behavioral analytics and session replay within customer-facing application interfaces
Google LLC
(Google Workspace)
Business communications and collaboration
Processing of customer communications and documents in connection with support and service operations
Intercom R&D Unlimited Company
Customer support and in-app messaging
Support ticket management, in-app messaging, and customer communications
Managed database services
European Union (if EU cluster configured)
Database hosting and storage of customer application data
AI-powered processing services
AI-based processing and analysis features within the Services where enabled
Customer data routing platform
Collection and routing of product interaction data associated with customer accounts
Payment Rails Inc. (Trolley)
Processing of influencer payout and related payment information on behalf of customers
Application hosting and deployment
Hosting and deployment of front-end components of the Services
Customer success platform
Customer account management and engagement tracking
Automation of workflows between integrated services, processing account-related triggers and metadata
